Over 20 people attended the meeting at Hoffman Conference Center hosted by Torrance Memorial Medical Center, an affiliate of Cedars-Sinai.
Jeremiah Hargrave, Quality Director, presented an overview of their multi-year Lean Journey, including the internal certification program and the growing support across the organization.
Groups then went on “gemba” walks to visit the daily management system in practice for Patient Access, Lab, and Business Office departments.
Marciano Suarez, Quality Manager, then facilitated a hands-on SIPOC exercise to demonstrate the elements of a comprehensive process understanding.
The group left with an understanding of practical tools that could be implemented at their own sites, including ideas for a successful and sustainable culture of quality improvement.